Frequently Asked Questions
Everything you need to know about shopping at Ishibashi Music.
Do you ship musical instruments internationally?
Yes, we ship to many countries worldwide using reliable carriers like EMS, DHL, and FedEx. Shipping costs and delivery times vary by destination.
What is the condition of your used instruments?
Every used instrument undergoes a rigorous inspection and setup by our professional technicians. We provide detailed photos and condition ratings (from S to C) on every product page.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and international wire transfers for secure global transactions.
How do you ensure instruments are not damaged during shipping?
We use professional-grade packing materials, including heavy-duty cardboard boxes and ample cushioning, specifically designed for fragile musical instruments.
What is your return policy for international orders?
Returns are accepted within 14 days of delivery if the item is defective or significantly different from the description. Please contact our support team before initiating a return.
Are the prices inclusive of import duties and taxes?
No, our prices do not include destination-specific import duties, taxes, or customs fees. These charges are the responsibility of the buyer upon the item's arrival.